Utility Billing

    Utility Service Application - New Customer

    Click on the link to download a Utility Service Application 

    The City of West Burlington provides Water, Sewer, Garbage, and Recycling Services for residential customers.  Complete the Utility Service Application and return it to West Burlington City Hall, 122 Broadway Street, West Burlington, IA, along with a $125 Deposit and Photo ID identification. If you are renting the property, please provide a copy of your lease or letter from the property owner showing you have possession of the property for billing purposes. Utility Service Applications are also available at City Hall.  24-Hour notice is needed to schedule a service order and establish a new account. Service orders are scheduled between 8:00 a.m. and 3:00 p.m. Monday - Friday.  Please contact West Burlington City Hall at 319-752-5451 if you have any questions.   

    Convenient Bill Paying Options

    Drive-up Utility Payment BoxGreen mailbox for bill payments
    Please feel free to use our convenient drop box located in the parking lot behind City Hall. This box is emptied everyday and is being monitored 24 hours a day by our security system.

    Direct Payment
    If you don't like making a trip to City Hall each month and want to save on stamps consider enrolling for our Direct Payment Plan. Please complete a Direct Payment form and return it to City Hall along with a copy of a voided check. Payments can be taken directly from a checking or savings account on the 12th of each month. Customers will still receive the postcard statement showing the billing information. Since the water meters are now being read automatically with our new meter reading system the payments can be made automatically as well.

    Convenient Online Bill pay
    In addition to our convenient Direct Payment we now offer online bill pay. Use your credit card or e-check to pay your water bill. Click Here to pay your bills online Note: There is a delivery fee in using online bill pay.

    Duties and Responsibilities:

    • Billing and collecting monthly water, sewer, garbage and recycling fees
    • Maintain records pertaining to the water and sewer utility customer accounts
    • Provides secretarial support for Department Heads
    • Coordinating work orders with the Public Works Department
    • Greeting citizens, answering telephones and directing calls to appropriate departments

     

    Staff Contacts

    Name Title
    Katie Willeford Administrative Assistant/Utility Billing Clerk